FAQ & policies

Your McAlister Training playbook

Our policies are designed to protect your time and goals—as well as our team’s—and ensure every person receives the quality experience they signed up for.

Our Studio

  • Every McAlister workout is built on a foundation of strength and functional training.

    Whether you’re in a class or a 1:1 session, our programming is designed to challenge and support you through a mix of machines, free weights, bodyweight movements, TRX, and more. Along the way, you’ll build power, increase endurance, and move better, all while improving mobility, stability, and overall conditioning.

    Looking for a well-rounded (and really fun) workout? You’ve found it.

  • Great question! We love ourselves some versatile equipment. This includes a mix of free weights, machines, TRX suspension trainers, and so much more. We’re always upgrading our studio with new equipment to level up our workouts.

  • We don’t at this time. But a little sweat never hurt anyone, right?!

  • We do! Our nutrition coaches are passionate about helping members of our studio fam fuel their lives with real food. Learn about our approach to nutrition coaching.

  • Believe it or not, this is actually one of our most frequently asked questions—no joke. But if you really want to know, you’ll have to come in and see (or smell) for yourself. Consider it part of the McAlister experience!

  • Good news! We’ve partnered with Truemed, allowing you to use HSA/FSA funds for training and nutrition services at our studio.

    Here’s how:

    1. Take a quick 2-minute health survey to get approval.

    2. Submit your McAlister Training receipts for reimbursement.

    It’s that easy! Let us know if you have any questions—we’re happy to help.

Group Classes

  • Yes, we require pre-registration for all classes.

    Classes often fill up quickly (and space is limited!) so we highly recommend booking in advance! Get on the class schedule, here.

  • You can book classes up to 2 weeks in advance and up to 15 minutes before the start of class. If you need to book within 15 minutes of class time, please call the studio. While you’re welcome to come to the studio, we can’t guarantee that a spot will be available.

  • 16! With small class sizes, you’ll never get lost in the crowd. Our trainers take the time to get to know you, offering personalized modifications and adjustments that help you move safely while pushing your limits.

    Want an even more tailored experience? Personal or small group training takes customization to the next level, designed entirely around your goals, needs, and progress.

  • While every body is different, we generally recommend having a light snack before your workout, especially if you’re coming first thing in the morning or in between meals. Some options we love:

    • Half a banana with a tablespoon of peanut butter
    • Greek yogurt with a few berries
    • A slice of toast with almond butter
    • A small protein shake or smoothie

    It’s also important to come well hydrated. Properly fueling and hydrating your body will help you feel stronger and get the most out of your session! Be sure to bring a water bottle so you can sip during rest breaks, too.

  • Every spot matters! Thank you for being mindful of our policies, below.

    For classes:

    We require cancellations through Mindbody at least 12 hours prior to class without penalty.

    • Late cancels will be charged $10

    • No-shows will be charged $20

    For personal training and nutrition services:

    We require cancellations at least 24 hours prior to your appointment.

    If you late cancel due to an emergency or illness, please let us know by phone or email (hello@mcalistertraining.com). Otherwise, fees will be charged to the card on file.

  • You can start anytime, and our trainers will make sure you feel confident jumping in!

    That said, we introduce fresh programming at the start of each month, so some people prefer to begin then. Since everyone is learning the movements together, it’s the perfect time to start, no matter your experience level, we’re all in it together and progressing as a team!

  • Yes! You can pause your membership if you'll be away for 2 or more weeks.

    We call it our 2-2-2 policy: pauses must be at least 2 weeks long, are limited to 2 months (60 days) max, and can be used up to twice per calendar year.

    To request a pause, just stop by the front desk or email us at hello@mcalistertraining.com at least 5 days before your next billing date. We’ll make sure you’re all set!

    Please note that your membership will automatically reactivate at the end of the pause unless we hear otherwise.

  • Requests to cancel must be made in person or via email to hello@mcalistertraining.com at least 10 days in advance of your next billing date.

    No text messages will be accepted as notice. Thank you for your understanding!

Specialty services (personal/small group training and nutrition coaching)

  • Sessions can be purchased individually or as part of an 8- or 12-session package. Packages are valid for 6 months from the date of purchase.

    Our trainers put a great deal of heart, thought, and preparation into each training plan, and they count on consistent sessions as part of their income. If you need to pause, cancel, or make changes to your package, we kindly ask for at least 10 days’ notice prior to your last session so your trainer has time to offer your spot to another client.

    Please also note:

    • It’s the client’s responsibility to keep track of remaining sessions.

    • Your trainer will be happy to show you how to view your sessions anytime through your Mindbody profile!

    • We’re unable to offer refunds on personal training or small group packages once charged.

  • Nutrition packages work a little differently than personal or small group training, though a few of the same policies still apply.

    The timing and frequency of your sessions will be based on your goals and needs, and will be determined in partnership with your nutrition coach to best support your progress!

    Please note that we’re unable to offer refunds on nutrition packages once purchased.

  • For personal training, small group training, and nutrition coaching sessions, we kindly ask for at least 24 hours’ notice to cancel or reschedule.

    Late cancellations (within 24 hours) will result in the session being deducted from your package/charged to the card on file.

    We understand that emergencies happen and will handle them on a case-by-case basis. Please reach out to our front desk team at hello@mcalistertraining.com or call (805) 439-4855.

  • Good news! We’ve partnered with Truemed, allowing you to use HSA/FSA funds for training and nutrition services at our studio.

    Here’s how:

    1. Take a quick 2-minute health survey to get approval.

    2. Submit your McAlister Training receipts for reimbursement.

    It’s that easy! Let us know if you have any questions—we’re happy to help.